Personal Protection (PPE)

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WHY PPEMASTERS

FREE DELIVERY

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30-DAYS CREDIT TERMS

CONSOLIDATED INVOICING

ASSISTANCE

Shipping, Return and Store Policy

SHIPPING

Free metro delivery on orders $199+

Metro shipping fee for small and medium printers is $25

Shipping fee for large free-standing photocopiers may vary depending on weight and location and you may be required to provide or have a fork lift on site when receiving the delivery.

Our shipping fee is based on metro/close regional shipping. In rare cases, some areas are charged at a higher rate by our couriers (especially remote and out of the way places) and/or bulky and heavy items, so we may contact you with a more accurate shipping rate before we process your order. You may accept or decline based on the final shipping charge we quote you.

Express Same Day Courier Service is available at check out and possible if:
- Order is placed before 1:30 PM AEDT.
- Delivery address is within Sydney, Melbourne, Brisbane, Perth and Adelaide metropolitan areas only.

In case Same Day Courier Service is not available, Inkmasters’ friendly customer service team will be in touch with you as soon as possible.

Inkmasters staff will exhaust all measures to ensure same day delivery when requested and paid for, with a 99.90% success. However, as they are dependent on external point-to-point couriers, a Next Day delivery may happen in the very rare occasion. In the unlikely event a customer’s order has not been delivered on the same day upon availing a Same Day delivery service, Inkmasters will refund the extra charges for same-day delivery.

Next Day Delivery is possible if:
- Order is placed before the 3:00 PM cut-off time.
- Delivery address is within metropolitan areas.

In case Next Day Delivery is not possible, Inkmasters’ customer service team will be in touch with you as soon as possible.

Inkmasters ships to both business and residential addresses, including PO boxes and parcel lockers. However, as some couriers do not accept PO Box addresses, it is highly recommended that customers include an alternative non-PO Box address for delivery to avoid delay with dispatch.

Orders are dispatched twice a day (10:00 AM and 3:00 PM). The cut-off for any order is 2:30pm AEST.

Normal delivery takes 2-3 days for locations outside the metro.

Orders for products which are in-stock are dispatched within 1 business day once payment clears.

Orders for in-stock products where the quantity ordered is larger than the quantity available may be shipped in a single or multiple shipments- depending on the ETA for the outstanding quantity. Customer may leave a message with their preferences at the time of placing the order.

Orders for products with an ETA will be shipped once the product is received in stock. ETA is an ESTIMATED Time of Arrival as indicated by the supplier or manufacturer and hence, is subject to change. It is recommended to check the status of an order on Inkmasters’ website for any changes on the ETA.

Out-of-stock products will be placed on back-order, and the ETA will be advised when confirmed. The customer will receive an email notification if there is a possible delay on your order.

Orders with multiple shipments will most likely result in separate parcels arriving at different times.

The updated status of a customer’s order/s can be checked on the Inkmasters’ website.

Bulk orders and/or orders to remote locations may incur an additional freight cost.

ITEMS ON BACK ORDER

Some prices on items on backorder may vary upon arrival of goods. If there is a price increase, Inkmasters will reach out to the customer with an update and the current updated price for an item/order at that time. If the customer is not amenable to the updated price, he/she has the option to cancel the order for a full refund or a store credit.

ORDER CANCELLATION

The customer must notify Inkmasters of an order cancellation within 4 hours after placing the order via email and phone call.

Parts and spare parts are special order-in items and once ordered from the manufacturer, it cannot be cancelled or refunded.

Should a customer wish to cancel an order that’s been shipped out or delivered, goods have to be returned to Inkmasters Dandenong depot first to get a refund or credit. Please note standard delivery fees will still be chargeable and will not be refunded.

A 20% restocking fee may be applied to a cancelled order at our discretion. Delivery fees are non-refundable if item has been shipped, delivered or refused by the customer.

For cancelled orders that were paid using a credit card, the credit card surcharge is non-refundable.

ORDER TRACKING

The customer can check the status of an order/s using the tracking number that will be sent to their email. Most couriers offer online tracking options in their website, upon input of tracking number. Please contact the courier service directly if real-time update is required.

AUTHORITY TO LEAVE

If the customer gives authority to leave (ATL) the delivery without a signature in the comments, or delivery to an alternate address not in the shipping address entered, then the courier is authorized to leave the goods unattended. This also signifies that the customer will accept the delivered goods’ condition once the order has been placed in our system.

InkMasters will not accept any responsibility for any loss or damage on the product/s. Should a customer choose this delivery method, they agree to release InkMasters from any claims, demands, liabilities, losses, costs and expenses.

LOSS AND DAMAGE

If a customer’s parcel has not been delivered by the expected time and cannot be located, contact Inkmasters immediately. InkMasters will provide refund or compensation for lost items, if/when applicable.

It is the customer's responsibility to ensure that they inspect the delivered goods immediately to ensure that it has been made in full and has not sustained any transit damage.

When the customer or their authorised representative signs a Proof of Delivery (POD), they are confirming that the product has been delivered in full and is in good condition (i.e. no visible physical damage).

If a shipment arrives with a damaged carton or item, the delivery should be rejected and POD should not be signed or the POD must reflect the damage noted on it.

No returned goods will be accepted without the details of the damage/s sustained clearly written on the POD. This is a basic requirement for insurance claims.

ADDITIONAL FEES AND CHARGES

If Inkmasters incurs extra delivery charges as a result of the customer’s action or inaction, they may be charged for these, at Inkmasters’ discretion- i.e. second/succeeding delivery charges by couriers as a result of customer’s- or their designated receiver’s absence at the nominated delivery address which was specified upon purchase that the address is attended during normal business hours.

Inkmasters may require that all charges be paid before re-delivery. A 30-day account is available, upon request of customer. Submission of required documents apply prior to approval.

If a delivery cannot be made due to customer unavailability at the given delivery address, refund will not include the delivery cost.

RETURNS AND REFUNDS

Hardware Faults: New hardware if found faulty within the warranty will be subject to repair under warranty before a replacement is offered. If the technician deems the hardware is indeed faulty we will make enquiries to the manufacturer on the customers behalf and a new equivalent model will be sent a replacement model free of charge. Note we do not offer a refund on faulty hardware this is replacement only from manufacturer.

If a customer is not 100% satisfied with the purchase and product has not been opened and still sealed, customer can return the product for a credit, exchange or refund provided the return is within 14 days from date of delivery. Customer can also upgrade and pay only the difference.

Postage costs incurred are non-refundable.

Items opened but not faulty cannot be returned

If the item was purchased with free delivery, return/shipping fee still applies (up to $15 on small items, up to $45 for medium-large items and bulky items will be quoted accordingly.)

Any product for return must be in the same condition it was received and should be in its original packaging.

A gentle reminder to always keep the official receipt.

Should InkMasters decide to accept non-faulty unopened goods for a refund, customer may then return the item and put the RA on the return label however customer will shoulder the fee for return shipping.

Customer is responsible for return/shipping items back and ensure the invoice or order number is enclosed in the return parcel and tracking number is provided to InkMasters.

A 20% re-stocking fee or more may apply after the 14th day.

InkMasters will inspect item condition upon receiving return. If everything is sealed and in original unopened condition, refund will be processed (excluding postage/s incurred) within 2 to 3 business days.

If the product has been opened or damaged in any way, there shall be no refund given.

Strictly “No return and No refund” policy for second hand or pre-owned items. Repair of these items are covered by the standard warranty of 3 or 6 months or whichever was stated upon purchase.

WARRANTY

All products sold by InkMasters are covered by Manufacturer’s Warranty.

Most goods are under a 6-month warranty.

For a faster and more efficient approach with warranty claims, you may direct this concern with the manufacturer for items where the manufacturer has a service centre network in Australia.

All standard and extended warranty offers must be registered with the appropriate manufacturer upon receipt of purchase. This is the sole responsibility of the purchaser.

InkMasters reserves the right to cancel any order. In such an event, full payment will be refunded.

PPE Catalogue

Customer Reviews

Over 100,000 Satisfied Customers ⭐⭐⭐⭐⭐

PPEMasters is the best company I’ve had the pleasure of dealing with. The customer service from Sam is above and beyond any service I’ve had anywhere! I’m floored that this level of customer care still exists. The choice for same day shipping is a saviour and Sam is always contactable. The prices are the most competitive in the market, and even if they weren’t I wouldn’t go anywhere else.

Cheers

Melita C

I was in a desperate situation and logged multiple calls. When it was answered the next day, the service (and knowledge to assess my problem) was 10 out of ten

Peter Hannan

I've been using PPEmasters at work for years and they've always been great. Sam will go above and beyond to help with your needs. Definately recommend them.

Hayley Zaidenberg

Wasn't sure after seeing ratings here. But then it was mostly for Covid products where I was interested in printing parts replacement. The web ordering looked so easy and there was 'in stock' showing. However I rang to make sure and expected to be in long waiting queue. Wrong! Phone was picked up within few rings. He corroborated the stock level. So I ordered using my PO address. Got email straight back saying it was too big for PO box. I emailed back a physical address. Got immediate emailed 'thank you'. The package arrived the following day in Blue Mountains NSW! It was a genuine, brand new OKI printer part that instantly worked. I'm pretty hard on poor service from online vendors these days and Idon't bother with reviews. But I couldn't fault this experience and had to write about it. Well done guys!!!

Jeffrey Osborne

Why PPE Masters?

PPEMasters is a vibrant & Leading Retailer as Wholesaler for Everything PPE, Everything Office Hardware, and Everything Workplace/Medical PPE + alot of Office Stationery. With large warehouses around Australia, we guarantee quick delivery and lowest prices with a price beat Guarantee to earn amd win your ongoing business. Our vision is to extend our excellent customer service to every sector and industry with online ordering made easy, simple, and fun. with our great reward program rewarding our lotal customers for every purchase! time after time!

What we stand for?

Ordering Convenience. Low prices without compromising quality, speedy next day delivery, and easy reordering. We go the super extra length to learn and understand your business and needs so we can serve you better and faster with quicker turn around.

The Super PPE Masters Approach

We make it happen and we do whatever it takes With PPEMasters unique human business approach we find ways to best suit your needs faster and more efficient.